I have been through several customer service trainings and this was the best organized, most positive, upbeat, educational training EVER! I came not looking forward to hearing the same old…
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This is the first training I have been in with over 100 people who were totally attentive and off their Blackberrys!

Ruby’s program is applicable and appropriate for more than just security staffing, any entity that interacts with guests on game day can benefit. I especially liked how Ruby demonstrated that…
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