During Ruby’s session the audience’s faces and attitudes were altogether different. They were enthusiastic and engaged and in fact they were having fun in the process!”From the moment Ruby began her session to her closing remarks the audience’s faces and attitudes were altogether different. They were enthusiastic and engaged through the various team building, leadership and customer service activities Ruby led them through during her presentation and in fact, suffice it to say, they were having fun in the process!
We have seen a difference in the way the staff approaches confrontational situations, the way they address the fans when speaking to them and their usage of the Ruby point to direct fans in the right direction.
We are pleased with our decision to have Ruby teach our staff members the importance of customer service, leadership, and team work as it has made a lasting impression from which we are seeing results. Ruby is definitely a one of a kind who is highly respected by the Golden State Warriors for the impact she has made within our organization.
