A mere 30 seconds prior to a training session I was giving in Colorado, six people stumbled in looking like prisoners on a chain gang. They were followed by their…
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How to Get Employees Excited About Training
By | Filed Under: Culture, Leadership, Loyalty & Retention, Staff Training
What Kind of Impression Do You Make?
By | Filed Under: Customer Service & Fan Experience, Leadership, Loyalty & Retention, Staff Training
Back in my facility management days, I would process up to 120 timesheets every two weeks. Obviously, this wasn’t my favorite task — especially when Dave’s timesheet came through. You…
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Help Employees Bust Out of a Slump
By | Filed Under: Culture, Leadership, Loyalty & Retention, Staff Training
For 20 years, I taught, coached and observed some of the most talented swimmers in the country. Some were gifted athletes, and others were hard workers. The smartest ones knew…
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