My first visit to Dubai was in June 2005, to provide training for Jumeirah Group. Leaders at that company understand that to create a service-oriented culture, they need to foster a…
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Turn Your Employees Into Experts
By | Filed Under: Customer Service & Fan Experience, Leadership, Loyalty & Retention, Staff Training
How to Have A Tough Talk
By | Filed Under: Culture, Leadership
When is the last time you had a “courageous conversation”? You know, the one that keeps you awake all night, thinking about the best way to tell the new guy…
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How to Get Employees Excited About Training
By | Filed Under: Culture, Leadership, Loyalty & Retention, Staff Training
A mere 30 seconds prior to a training session I was giving in Colorado, six people stumbled in looking like prisoners on a chain gang. They were followed by their…
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