Ah, late summer and early fall — one of my favorite times of the year. This is when many professional sports teams and other organizations begin planning for the following…
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12 Ways to Work on Next Year’s Game Plan Today
By | Filed Under: Leadership, Staff Training
How to Develop Future Leaders
By | Filed Under: Leadership, Staff Training
Out of curiosity, I recently Googled “leader.” The results varied considerably — from “the person who leads or commands a group, organization or country” to a bicycle shop in San…
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Turn Your Employees Into Fans
By | Filed Under: Customer Service & Fan Experience, Loyalty & Retention, Staff Training
What are leaders in the sports and entertainment industry doing to engage their employees in promoting fan loyalty? A study conducted by IBM and the Human Capital Institute shows that…
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