Out of curiosity, I recently Googled “leader.” The results varied considerably — from “the person who leads or commands a group, organization or country” to a bicycle shop in San…
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How to Develop Future Leaders
By | Filed Under: Leadership, Staff Training
Turn Your Employees Into Fans
By | Filed Under: Customer Service & Fan Experience, Loyalty & Retention, Staff Training
What are leaders in the sports and entertainment industry doing to engage their employees in promoting fan loyalty? A study conducted by IBM and the Human Capital Institute shows that…
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Make Your Boss Happy
By | Filed Under: Culture, Leadership, Loyalty & Retention
A dear friend and colleague once shared with me a secret to his success: Upon waking each morning, he asks himself, What question should I be running on today? Those simple…
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