As a Fan Experience Expert specializing in the sports and entertainment industry, I know a tremendous fan-centric tool when I see one. Any product or service that increases customer retention,…
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How to Show Appreciation to Your Fans
By | Filed Under: Customer Service & Fan Experience
Why You Should Treat Your Staff Like You Want Them to Treat Your Fans
By | Filed Under: Culture, Events, Leadership, Loyalty & Retention, MLB, Stadium, Staff Training
At one point in his career, my husband had three bosses in one year. The first boss was his favorite, because she always acknowledged him and made a point to…
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What Makes General Electric (And Other Fortune 500 Companies) So Successful?
By | Filed Under: Customer Service & Fan Experience, Leadership, Staff Training
The first time I heard about “Six Sigma,” I thought it was the name of a fraternity. Then after working with General Electric for a number of years, I learned…
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