By now, it should be no surprise that General Electric has been among the world’s most admired companies for years. Why so much success? Because GE develops its people. Although…
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What the Leisure Industry Can Learn from the World’s Most-Admired Company
By | Filed Under: Customer Service & Fan Experience, Leadership, Loyalty & Retention, Staff Training
7 Tips for Sending More Professional Emails
By | Filed Under: Customer Service & Fan Experience
A prudently worded, carefully presented email can be as effective as a face-to-face conversation. But remember: Emails reveal your level of attention to detail, your emotions and even your education…
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Do You Know What Your Customers Need?
By | Filed Under: Customer Service & Fan Experience
Some establishments ooze customer service. Their procedures make it easy do business with them, their amenities demonstrate their desire to make each guest comfortable and they anticipate customers’ needs even…
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