At one point in his career, my husband had three bosses in one year. The first boss was his favorite, because she always acknowledged him and made a point to…
Continue Reading
Tag:
Why You Should Treat Your Staff Like You Want Them to Treat Your Fans
By | Filed Under: Culture, Events, Leadership, Loyalty & Retention, MLB, Stadium, Staff Training
How to SOFTEN Up Your Fans
By | Filed Under: Culture, Customer Service & Fan Experience, Loyalty & Retention, Staff Training
Do you know customers form 10 impressions of you in the first five seconds? What first impressions are you leaving with them? And more importantly, what perception is your staff…
Continue Reading
What Makes General Electric (And Other Fortune 500 Companies) So Successful?
By | Filed Under: Customer Service & Fan Experience, Leadership, Staff Training
The first time I heard about “Six Sigma,” I thought it was the name of a fraternity. Then after working with General Electric for a number of years, I learned…
Continue Reading
