I disagree with The Rolling Stones. I think you CAN get what you want, but you need to know what you want in order to get it. Then, you must…
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How To Get What You Want … Today
By | Filed Under: Leadership, Loyalty & Retention, Staff Training
How to Have A Tough Talk
By | Filed Under: Culture, Leadership
When is the last time you had a “courageous conversation”? You know, the one that keeps you awake all night, thinking about the best way to tell the new guy…
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Build A Loyal Fan Base
By | Filed Under: Customer Service & Fan Experience, Loyalty & Retention
Poor customer service is a gift you give your competitor. If the service stinks, customers will simply spend their leisure money elsewhere. In the guest business, we need to remember…
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