Not long ago at the Denver International Airport, I noticed a number of departure monitors with signs that read Please Pardon Our Dust. The video monitor displays were all blank,…
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What Do Your ‘Out of Order’ Signs Really Say?
By | Filed Under: Culture, Customer Service & Fan Experience
Turn Your Employees Into Fans
By | Filed Under: Customer Service & Fan Experience, Loyalty & Retention, Staff Training
What are leaders in the sports and entertainment industry doing to engage their employees in promoting fan loyalty? A study conducted by IBM and the Human Capital Institute shows that…
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Communicate Like a Real Leader
By | Filed Under: Culture, Leadership
Throughout my travels, I hear the same question over and over again: “How can we improve communication within our organization?” You’ve probably heard this educational philosophy: Tell me, and I’ll…
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