Time for a short story: When I was a recreation center manager, one of my employees — let’s call her Lisa — had earned her degree and all her required…
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The Coach Approach: How Winning Managers Help Employees
By | Filed Under: Culture, Leadership, Loyalty & Retention, Staff Training
How to Develop Future Leaders
By | Filed Under: Leadership, Staff Training
Out of curiosity, I recently Googled “leader.” The results varied considerably — from “the person who leads or commands a group, organization or country” to a bicycle shop in San…
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Do You Know What Your Customers Need?
By | Filed Under: Customer Service & Fan Experience
Some establishments ooze customer service. Their procedures make it easy do business with them, their amenities demonstrate their desire to make each guest comfortable and they anticipate customers’ needs even…
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