The first time I heard about “Six Sigma,” I thought it was the name of a fraternity. Then after working with General Electric for a number of years, I learned…
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What Makes General Electric (And Other Fortune 500 Companies) So Successful?
By | Filed Under: Customer Service & Fan Experience, Leadership, Staff Training
The Coach Approach: How Winning Managers Help Employees
By | Filed Under: Culture, Leadership, Loyalty & Retention, Staff Training
Time for a short story: When I was a recreation center manager, one of my employees — let’s call her Lisa — had earned her degree and all her required…
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7 Tips for Sending More Professional Emails
By | Filed Under: Customer Service & Fan Experience
A prudently worded, carefully presented email can be as effective as a face-to-face conversation. But remember: Emails reveal your level of attention to detail, your emotions and even your education…
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