At one point in his career, my husband had three bosses in one year. The first boss was his favorite, because she always acknowledged him and made a point to…
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Why You Should Treat Your Staff Like You Want Them to Treat Your Fans
By | Filed Under: Culture, Events, Leadership, Loyalty & Retention, MLB, Stadium, Staff Training
The Most Important Play Your Team Can Make
By | Filed Under: Culture, Customer Service & Fan Experience, Staff Training
In every organization that serves guests on a variety of levels, a handoff of some kind occurs. This is when one employee finishes his responsibilities with a customer and then…
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How to SOFTEN Up Your Fans
By | Filed Under: Culture, Customer Service & Fan Experience, Loyalty & Retention, Staff Training
Do you know customers form 10 impressions of you in the first five seconds? What first impressions are you leaving with them? And more importantly, what perception is your staff…
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