Do you know customers form 10 impressions of you in the first five seconds? What first impressions are you leaving with them? And more importantly, what perception is your staff…
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How to SOFTEN Up Your Fans
By | Filed Under: Culture, Customer Service & Fan Experience, Loyalty & Retention, Staff Training
What Makes General Electric (And Other Fortune 500 Companies) So Successful?
By | Filed Under: Customer Service & Fan Experience, Leadership, Staff Training
The first time I heard about “Six Sigma,” I thought it was the name of a fraternity. Then after working with General Electric for a number of years, I learned…
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What the Leisure Industry Can Learn from the World’s Most-Admired Company
By | Filed Under: Customer Service & Fan Experience, Leadership, Loyalty & Retention, Staff Training
By now, it should be no surprise that General Electric has been among the world’s most admired companies for years. Why so much success? Because GE develops its people. Although…
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