Dry mouth, queasy stomach, shortness of breath, shaking hands. Sound familiar? It might, especially if you dread speaking in front of a group. After all, comedian Jerry Seinfeld once joked that…
Continue Reading
Speak Like an Expert — Even if You’re Not
By | Filed Under: Speaking & Presenting
How to Change Your Perspective on Anything
By | Filed Under: Culture, Leadership
Do you have teenagers or other patron groups that don’t necessarily loiter but spend time hanging around outside your facility? Are you concerned about the negative impression that might send…
Continue Reading
Are You A Leader … Or Just A Manager?
By | Filed Under: Leadership, Loyalty & Retention
My first non-summer job was working at a movie theater. I sold tickets and worked in the concessions stand, where I received my initial glimpses of what it took to…
Continue Reading
