Time for a short story: When I was a recreation center manager, one of my employees — let’s call her Lisa — had earned her degree and all her required…
Continue Reading
Category:
The Coach Approach: How Winning Managers Help Employees
By | Filed Under: Culture, Leadership, Loyalty & Retention, Staff Training
How to Develop Future Leaders
By | Filed Under: Leadership, Staff Training
Out of curiosity, I recently Googled “leader.” The results varied considerably — from “the person who leads or commands a group, organization or country” to a bicycle shop in San…
Continue Reading
Turn Your Employees Into Experts
By | Filed Under: Customer Service & Fan Experience, Leadership, Loyalty & Retention, Staff Training
My first visit to Dubai was in June 2005, to provide training for Jumeirah Group. Leaders at that company understand that to create a service-oriented culture, they need to foster a…
Continue Reading
