When I decided to quit my full-time job in 1996 and become self-employed as a professional speaker, I knew I needed the support of my loving husband, Rich. From the…
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Why You Already Should Be Thinking About 2016
By | Filed Under: Culture, Leadership
Turn Your Employees Into Experts
By | Filed Under: Customer Service & Fan Experience, Leadership, Loyalty & Retention, Staff Training
My first visit to Dubai was in June 2005, to provide training for Jumeirah Group. Leaders at that company understand that to create a service-oriented culture, they need to foster a…
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Make Your Boss Happy
By | Filed Under: Culture, Leadership, Loyalty & Retention
A dear friend and colleague once shared with me a secret to his success: Upon waking each morning, he asks himself, What question should I be running on today? Those simple…
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