The first time I heard about “Six Sigma,” I thought it was the name of a fraternity. Then after working with General Electric for a number of years, I learned…
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What Makes General Electric (And Other Fortune 500 Companies) So Successful?
By | Filed Under: Customer Service & Fan Experience, Leadership, Staff Training
What the Leisure Industry Can Learn from the World’s Most-Admired Company
By | Filed Under: Customer Service & Fan Experience, Leadership, Loyalty & Retention, Staff Training
By now, it should be no surprise that General Electric has been among the world’s most admired companies for years. Why so much success? Because GE develops its people. Although…
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7 Tips for Sending More Professional Emails
By | Filed Under: Customer Service & Fan Experience
A prudently worded, carefully presented email can be as effective as a face-to-face conversation. But remember: Emails reveal your level of attention to detail, your emotions and even your education…
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