What are leaders in the sports and entertainment industry doing to engage their employees in promoting fan loyalty? A study conducted by IBM and the Human Capital Institute shows that…
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Turn Your Employees Into Fans
By | Filed Under: Customer Service & Fan Experience, Loyalty & Retention, Staff Training
Make Your Boss Happy
By | Filed Under: Culture, Leadership, Loyalty & Retention
A dear friend and colleague once shared with me a secret to his success: Upon waking each morning, he asks himself, What question should I be running on today? Those simple…
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Communicate Like a Real Leader
By | Filed Under: Culture, Leadership
Throughout my travels, I hear the same question over and over again: “How can we improve communication within our organization?” You’ve probably heard this educational philosophy: Tell me, and I’ll…
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